Returns – Online and In-Store Purchases

This Return and Refund Policy (“Policy”) governs all purchases of musical instruments made from GIFT OF MUSIC (“Store,” “we,” “us,” or “our”). By completing a purchase, the customer (“Customer,” “you,” or “your”) agrees to the terms outlined below.

 

Return Eligibility

GIFT OF MUSIC permits returns of musical instruments within seven (7) calendar days from the original date of purchase, subject to the conditions set forth in this Policy.

To qualify for a return and refund, the instrument must:

• Be returned within seven (7) calendar days of the purchase date as shown on the original sales receipt.
• Be in the same condition as when originally sold.
• Be free from any cosmetic damage, including but not limited to scratches, dents, cracks, finish wear, discoloration, or other visible alterations.
• Be fully functional with no mechanical, structural, or electronic defects beyond the condition at the time of sale.
• Include all original packaging, cases, manuals, documentation, accessories, components, warranty cards, and bundled items originally provided at purchase.

Failure to meet any of the above conditions may result in denial of the return.

 

 Restocking Fee

All approved returns are subject to a non-refundable seventy-five dollar ($75.00) restocking fee, which will be deducted from the total refund amount.

The restocking fee applies to all eligible returns made within the seven (7) day return period, without exception.

 

Inspection and Approval

All returned instruments are subject to inspection by GIFT OF MUSIC staff to verify compliance with this Policy. The Store reserves the sole right and discretion to determine:

• Whether the instrument meets the return eligibility requirements
• Whether any cosmetic or functional damage exists
• Whether the instrument has been altered, modified, mishandled, or improperly maintained

If the instrument does not meet return criteria, the Store may refuse the return. In such cases, the instrument will be made available for Customer pickup.

 

Refund Method

Refunds will be issued using the original method of payment whenever possible. If the original method of payment is unavailable, the Store reserves the right to issue a store credit.

Refunds will be processed only after inspection and approval of the returned instrument. Processing times may vary depending on the original payment provider.

 

Non-Returnable or Ineligible Items

The following circumstances may render an instrument ineligible for return:

• Evidence of misuse, abuse, negligence, or accidental damage
• Modifications, alterations, or unauthorized repairs
• Missing components, accessories, or packaging
• Excessive wear inconsistent with limited in-store testing

The Store reserves the right to deny returns that do not strictly comply with this Policy.

 

Final Sale Items

Any instrument designated at the time of sale as “Final Sale” is not eligible for return or refund.

 

Policy Modifications

GIFT OF MUSIC reserves the right to modify or update this Policy at any time without prior notice. The Policy in effect at the time of purchase shall govern that transaction.

For questions regarding this Policy, please contact GIFT OF MUSIC directly at the time of purchase or prior to initiating a return.

Exchanges – Online Purchases

To request an exchange, please contact us by email at instruments@giftofmusic.org. There is no shipping charge for exchanged items to be sent to you. There is no return charge for the return shipping if we sent the wrong item or if it arrived damaged. In those cases, a representative will provide you with the necessary shipping label to return the item. Please return your item to us in the original packaging. Be sure to retain the tracking number.

Returns or Exchanges – Instrument Rentals

Should you wish to exchange your rental instrument, you must contact a Scholastic Representative at 770.988.9962 or email instruments@giftofmusic.org. For exchanges, we will review your agreement and provide details for your approval before the exchange is completed. If the rental exchange is of the same Rental Program and Instrument Price, there would be no charges incurred and the Rental Agreement continues unchanged. If exchanging for a different Rental Program or Instrument Price, your rental agreement will be modified to reflect the new Terms and pricing. Return Authorization and return instructions. See the “Ongoing Support for Instrument Rentals” section for more information on returning and exchanging Instrument Rentals.

If you wish to cancel your rental and return the instrument, you MUST complete the Rental Cancellation Request form and receive a Cancellation Request Confirmation number. IMPORTANT NOTE: Do not leave the instrument in school if you wish to cancel and return your instrument. You remain liable under your Rental Agreement until you have received a return receipt from us. Your school and/or band director is not a party to this transaction and has no liability or obligation. See our complete Rental Terms and Conditions for more information.

Shipping returns

To return your product, you should ship to:

Gift of Music | 590 Commerce Park Dr SE, Suite 175 | Marietta, GA 30060

When returning merchandise return shipping costs are the responsibility of the customer and are not eligible for refund.

Need help?

Contact us at instruments@giftofmusic.org for questions related to refunds and returns.