Returns – Online Purchases
Most of our products may be returned within 30 days of the shipment date for a refund, exchange or store credit. (Does not apply to Rental Instruments) When returning merchandise return shipping costs are the responsibility of the customer and are not eligible for refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges – Online Purchases
To request an exchange, please contact us by email at instruments@giftofmusic.org. There is no shipping charge for exchanged items to be sent to you. There is no return charge for the return shipping if we sent the wrong item or if it arrived damaged. In those cases, a representative will provide you with the necessary shipping label to return the item. Please return your item to us in the original packaging. Be sure to retain the tracking number.
Returns or Exchanges – Instrument Rentals
Should you wish to exchange your rental instrument, you must contact a Scholastic Representative at 770.988.9962 or email instruments@giftofmusic.org. For exchanges, we will review your agreement and provide details for your approval before the exchange is completed. If the rental exchange is of the same Rental Program and Instrument Price, there would be no charges incurred and the Rental Agreement continues unchanged. If exchanging for a different Rental Program or Instrument Price, your rental agreement will be modified to reflect the new Terms and pricing. Return Authorization and return instructions. See the “Ongoing Support for Instrument Rentals” section for more information on returning and exchanging Instrument Rentals.
If you wish to cancel your rental and return the instrument, you MUST complete the Rental Cancellation Request form and receive a Cancellation Request Confirmation number. IMPORTANT NOTE: Do not leave the instrument in school if you wish to cancel and return your instrument. You remain liable under your Rental Agreement until you have received a return receipt from us. Your school and/or band director is not a party to this transaction and has no liability or obligation. See our complete Rental Terms and Conditions for more information.
Shipping returns
To return your product, you should ship to:
Gift of Music | 590 Commerce Park Dr SE, Suite 175 | Marietta, GA 30060
When returning merchandise return shipping costs are the responsibility of the customer and are not eligible for refund.
Need help?
Contact us at instruments@giftofmusic.org for questions related to refunds and returns.